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PLEASE NOTE: Some bicycles on our website are available for pre-order only. To see the list of pre-order models and estimated ship dates CLICK HERE

FAQ & Contact Us

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Frequently Asked Questions

Store & Service

What are your Store Hours?

Monday

12:00 PM

6:00 PM

Tuesday

12:00 PM

6:00 PM

Wednesday

12:00 PM

6:00 PM

Thursday

12:00 PM

6:00 PM

Friday

12:00 PM

6:00 PM

Saturday

12:00 PM

6:00 PM

Sunday

12:00 PM

5:00 PM

 

Can I come to the store to purchase/test products or bikes?

Yes, please feel free to stop by during our regular business hours. While we are not allowing customers in the store, we can have someone meet you at the door and bring out any products that you would like to test. We do as that you wear a mask (or face covering) and practice physical distancing while visiting the store.

 

Can I bring my bike for service or a tune-up? 

Yes, please feel free to stop by during our regular business hours. We are not allowing customers in the store at the moment, but someone will meet you outside. For small things like flat fixes we will perform the repair while you wait. For more involved repairs like a tune up, we will check your bike in for an estimate. Once a mechanic has a chance to take a look at the bike, we will contact you with an estimate for the work the bike needs. Typically, you’ll get your bike back in about 1-2 weeks after you drop it off. 

 

Is my bike or product ready to pick up?

If you haven’t received a call or an email that your bike is ready, then it is still in process. We will reach out to you as soon as it is ready.  

 

Do you have the item I want in stock in store?

We have a good selection of bikes in store, but the best way to find out what we have is to stop by. 

 

Online Orders

Do you have the item I want in stock?

We have bikes showing on the website that are pre-order bikes. Although they are not yet in stock, you can purchase them now. If you order a pre-order bike, you can check the estimated availability time here.

 

When will I receive my order? When will my order ship? 

We are typically processing orders within 1-3 weeks of your order date. If you ordered locally, we will call you when your order is ready. You can pick your order up in the store or have it delivered to you. If you are outside of Massachusetts, we will ship your order to you. Once your order has shipped, we will provide a tracking number via email.

 

Does the bike come assembled?

The bike comes partially assembled out of the box, but there is work to be done when you receive it. We recommend having a local bike shop do this if possible, but understand that many are currently not operating under normal conditions at this time. We do offer a service to build and re-box the bike. We build the bike, fine-tune it, and test it before professionally boxing the bike back up for shipping so that when you receive it, you will be ready to ride in as little as 10 minutes.

Does my bike come with pedals?

Not all bicycles come with pedals. For example, some higher-end models will not include them, allowing customers to choose the kind of pedals they want. Please check the bicycle details page to see if “PEDALS SOLD SEPARATELY” is listed. In this case, you will need to be purchase pedals separately.

 

I would like to cancel my order.

If you would like to cancel your order, please fill out the “contact us” form below with your cancellation request, including your 15-digit order number, so that our support team can process it for you. We will process the cancellation within 24-48 hours and you should see the refund within 3-5 business days. If we have any questions, we will reach out to you. 

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